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Terms and Conditions
 

Effective Date: 01/01/2025

Introduction

Welcome to the Mira Mira Studios website. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

Services Offered

Mira Mira Studios specializes in self-portrait photography, providing clients with access to our studio, professional equipment, and simple, guided experiences in a private setting.

Booking and Payment

  • All appointments must be booked in advance through our website or by contacting us directly.

  • Full payment is required at the time of booking. Sessions are confirmed only once payment has been received.

  • All payments are non-refundable and non-transferable.

  • By completing your booking, you agree to receive email communication from us related to your session and future studio updates. You may unsubscribe at any time.

  • Prices are subject to change, but any changes will be clearly communicated prior to your appointment.

Rescheduling Policy

  • Sessions may be rescheduled once, provided we receive at least 24 hours’ notice before the scheduled session.

  • Rescheduling requests with less than 24 hours’ notice will result in forfeiture of the session.

  • Rescheduled sessions must take place within 12 months of the original booking date.

Session Timing & Late Arrivals

  • Your session will begin and end at the times listed in your booking confirmation.

  • If you arrive late, your session will still end at the scheduled time, and no extensions will be offered.

  • Clients who miss their appointment window will forfeit their session and payment.

Studio Conduct

  • A maximum of 10 people are allowed per session unless otherwise agreed in writing.

  • Clients are responsible for their own safety and for supervising any pets or children they bring.

  • We use professional lighting and equipment—please be mindful and avoid touching or leaning on equipment.

  • Eating or drinking inside the studio is not permitted, except for the complimentary water provided. A designated area for food is available outside the studio.

  • Clients are responsible for cleaning up any mess caused by pets or children (including pet waste).

Backdrop Care

  • Our backdrops offer a clean and professional finish for your photos. To maintain their quality:

    • Please bring clean indoor shoes or use the protective tape we provide on the day.

    • If the backdrop is soiled or damaged during your session, a $65 replacement fee will apply.

Image Rights and Usage

  • We will never access, publish, or use your photos without your explicit permission.

  • Images may only be used by Mira Mira Studios for marketing or promotional purposes if:

    • You sign a model release form, or

    • You provide written confirmation via email, SMS, or direct message (including file names), or

    • You share the images publicly and tag or mention Mira Mira Studios.

  • If you send us your session photos or refer to specific file names via email, text, or social media—without requesting a specific service—this will be considered consent to use those photos for marketing purposes.

  • Once permission is granted, we may use your images across social media, website, printed materials, digital campaigns, and other promotional platforms.

  • You may withdraw your consent at any time by contacting us in writing. We will remove the images from our platforms where reasonably possible.

  • Clients may request high-resolution poster-size files for an additional fee.

Image Delivery

  • Your photos will be delivered within 24 hours of your session via email.

  • Mira Mira Studios does not retain images beyond 7 days after delivery. Please ensure you download and store your photos promptly.

  • All images are processed with automatic enhancements using our signature presets for lighting and colour. Manual retouching is not included unless specifically agreed in advance.

Client Confidentiality

  • Any personal information or content shared with us will remain confidential.

  • We will only disclose client information or use client content as necessary to provide our services or when permission is clearly granted.

Liability

  • Mira Mira Studios is not liable for any personal injury, property damage, or loss that may occur during your session.

  • Clients participate at their own risk and are responsible for any damage caused by themselves, their children, guests, or pets.

Changes to Terms and Conditions

Mira Mira Studios reserves the right to modify or update these Terms at any time. The latest version will always be available on our website. Continued use of our services implies acceptance of any revised Terms.

Governing Law

These Terms and any disputes arising under them are governed by the laws of New South Wales, Australia.

Acceptance of Privacy Policy

By completing your booking, you confirm that you have read, understood, and agreed to Mira Mira Studios' Terms and Conditions and Privacy Policy. The full Privacy Policy is available at www.miramirastudios.com.au/privacy.

Contact Information

For questions or concerns, please contact:
Mira Mira Studios Pty Ltd
Email: hello@miramirastudios.com.au
Website: www.miramirastudios.com.au
 

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Privacy Policy
 

Privacy Policy

Effective Date: 01/01/2025

This Privacy Policy explains how Mira Mira Studios Pty Ltd ("Mira Mira Studios", "we", "our", or "us") collects, uses, discloses, and safeguards your information when you visit our website, make a booking, or engage with us across other channels. This policy complies with the Australian Privacy Act 1988 (Cth) and outlines your rights and our responsibilities with respect to your personal information.

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Our Commitment to Privacy

We recognise that your personal information is important to you and are committed to handling it responsibly and in accordance with the law. We treat all images of identifiable individuals as personal information where a person’s identity is clear or reasonably ascertainable.

Information We Collect

We may collect the following types of personal and technical information:

  • Your name, email address, phone number, and residential or mailing address

  • Date of birth or other significant dates you provide

  • Booking and session information

  • Photos you share or consent for us to use

  • Communication history with us (emails, messages, phone records)

  • Payment information (securely processed by third-party providers)

  • Website usage data such as IP address, browser type, pages visited, and cookies

We may also collect additional information voluntarily shared by you during interactions with us.

How We Collect Your Information

We collect information through:

  • Booking forms and website interactions

  • Email, phone, SMS, and direct messaging

  • File submissions or content sharing (e.g., photos)

  • Social media engagement

  • Use of cookies and analytics on our website

Use of Information

We use your personal information for legitimate business purposes, including to:

  • Confirm, manage, and communicate about your booking

  • Deliver your session files

  • Send transactional and promotional emails (you may unsubscribe anytime)

  • Improve our services and customer experience

  • Respond to your inquiries and provide support

  • Secure our systems and detect fraud

  • Comply with legal obligations

Legal Grounds for Processing Data

Our legal bases for processing your personal data include:

  • Performance of a contract (e.g., booking and delivering your session)

  • Consent (e.g., marketing or photo use)

  • Legitimate business interests

  • Compliance with legal obligations

Use of Images

We will not access, publish, or use your session photos for marketing without your clear permission. Consent may be provided by:

  • Signing a model release form

  • Sending images or filenames via email, message, or social media

  • Publicly tagging or mentioning Mira Mira Studios

Once consent is granted, images may be used on our website, social media, digital ads, print materials, and other marketing platforms. You may revoke consent at any time by contacting us in writing. We will remove the images from our platforms where reasonably possible.

Sharing of Personal Information

We do not sell or rent your personal information. We may share data only with trusted third-party providers who assist us with:

  • Payment processing (e.g., Stripe, PayPal)

  • Website hosting (e.g., Wix or Squarespace)

  • Email marketing and automation (e.g., Mailchimp, Klaviyo, Flodesk)

  • Analytics and performance tracking

  • Scheduling and customer communication tools

These providers will only use your information to perform services for us and are required to keep it secure.

Cookies and Tracking Technologies

Our website uses cookies to understand how visitors use the site, personalise content, and enhance performance. You may control or disable cookies via your browser settings. We also use tools like Google Analytics and Facebook Pixel to understand user behaviour and to support our advertising campaigns.

Email marketing tools we use may collect information such as whether emails are opened and which links are clicked. This helps us refine our content and improve user experience.

Data Security

We take reasonable steps to protect your personal data using secure servers, encryption, and limiting access to authorised staff only. However, no data transmission is completely secure. You provide information at your own risk.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal and operational requirements. Photos are deleted 7 days after delivery unless agreed otherwise.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your personal data

  • Withdraw consent (e.g., marketing or image use)

  • Request deletion of your personal information

To make a request, contact us at hello@miramirastudios.com.au.

Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their policies before interacting with them.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the effective date will be noted above. Continued use of our services implies acceptance of the current policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Mira Mira Studios Pty Ltd
Email: hello@miramirastudios.com.au
Website: www.miramirastudios.com.au

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